Privacy Policy
Effective Date: March 31, 2025
Retna’s Shop (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our digital services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of information:
a. Personal Information
Name
Email address
Billing address
Payment details (processed securely by third-party payment processors)
Retna’s Shop does not store full payment card details.
b. Game Account Information
Customers may voluntarily provide game account details only when purchasing a service that requires access.
This may include:
Username or player ID
Login credentials (only when required for the purchased service)
Important:
We will never access or attempt to log into your account unless you have purchased a service that explicitly requires it.
c. Technical & Usage Data
We may automatically collect:
IP address
Browser type
Device information
Pages visited and time spent on the site
This data is used solely for security, analytics, and website optimization.
2. HOW WE USE YOUR INFORMATION
Your information is used strictly to:
Process and fulfill orders
Provide purchased digital services
Communicate order updates or support messages
Prevent fraud and unauthorized activity
Improve website performance and user experience
We do not sell, rent, or trade customer data.
3. ACCOUNT ACCESS & CREDENTIAL HANDLING
Account credentials are used only to complete the purchased service.
Credentials are not accessed without a valid order.
Credentials are permanently deleted after service completion.
We do not retain long-term access to customer accounts.
4. DATA SHARING & THIRD PARTIES
We only share information with trusted third parties when necessary, including:
Shopify (website hosting and order processing)
Payment processors (for secure transactions)
Fraud prevention and security services
These third parties are required to protect your information and use it only for authorized purposes.
5. DATA SECURITY
We take reasonable technical and organizational measures to protect your data, including:
Secure access controls
Limited credential handling
Encrypted third-party payment processing
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
Order and transaction data may be retained for legal, accounting, or compliance purposes.
Account credentials are deleted immediately after service completion.
Support messages may be retained to improve customer service.
7. YOUR RIGHTS
Depending on your location, you may have the right to:
Request access to your personal data
Request correction or deletion of your data
Withdraw consent for data processing
To exercise these rights, contact us using the information below.
8. COOKIES & TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
Enable website functionality
Analyze traffic and performance
Improve user experience
You may disable cookies through your browser settings, though some features may not function properly.
9. THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.
11. CONTACT INFORMATION
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
Retna’s Shop
Email: retnamodding@gmail.com